FAQ

Our FAQ page answers your questions about our payment process, hours and location, transportation, reservation information, security, and frequent parker program. If you can’t find the answer to your question on this page, feel free to contact us.

How Does it Work?+

Question: When you come in to park?

Answer: Pull up to the lane of your choice (Self-Park or Valet-Park).

Self-Parking: To enter the facility, press the button and take a ticket. Follow signs for Self Park and park your vehicle in the next available space (keep keys with you). You may then wait either by your car or under the nearest bus stop shelter and a shuttle will come around to pick you up in 5 minutes or less. Once aboard the shuttle; you’ll receive a card with the location of your parking spot, the number to call for pick-up and the directions for your return. The shuttle will then drop you off right at your terminal.

Valet Parking: To enter the facility, push the button to open the gate. Continue straight towards the front office and pull into one of the valet parking lanes on your right (leave keys in the car). While you check-in, an NALTP attendant will unload your luggage, and park your vehicle for you. After we confirm your car and return information, you’ll receive a card with your claim check number, the number to call for pick-up and the directions for your return. The shuttle will then drop you off right at your terminal.


Question: On your return?

Answer: Once you’re in the airport and ready to go (after collecting luggage from baggage claim); call or text the 800 # on the card we gave you with your terminal information. Then, proceed directly to the designated pick-up area where one of our shuttles will pick you up in 5 minutes.

If you Self Parked: Once you return to our facility, the shuttle will take you right to your vehicle and an LTP associate will unload your luggage for you. From there, proceed to the booth in exit lane 1 and complete your check-out to exit the parking lot.

If you Valet Parked: Once you return to our facility, the shuttle will drop you off at the front office where your vehicle will be pulled up waiting for you. While you complete your checkout at the front desk, an LTP associate will unload your luggage from the shuttle into your car. From there, proceed directly to exit lane 1 and scan your receipt to exit the parking lot.

Payments+

Question: What are the accepted payment methods for your Newark Airport parking services?

Answer: We accept cash, VISA, Mastercard, Amex, Diners, and Discover.


Question: Do you charge an hourly parking rate?

Answer: No. The services we offer at our parking facility are based on 24-hour intervals with a two hour grace period. Our intervals start at the time you park and end when you return to our lot.


Question: Does the 15% city parking tax apply to your services?

Answer: Yes. We are required by the city of Newark to collect a 15% parking tax from every customer.

Question: Should I prepay when making a Newark Airport parking reservation?

Answer: We require a $10.00 deposit to hold your spot for you. This fee is deducted from your parking fee on your return so there is no cost to you. You can cancel your reservation for a full refund up to 24 hours prior to your reservation time. After that, the fee is forfeited.


Question: Is there a charge for using the Newark Airport Long Term Parking shuttle vans?

Answer: Van usage comes standard with our services, but tips are welcome and appreciated if the service warrants it.

Hours and Location+

Question: What are the Newark Airport Long Term Parking service hours?

Answer: We provide parking service 24 hours a day, 365 days a year.


Question: Where is the Newark Airport Long Term Parking lot located?

Answer: Our address is 43 Olympia Dr., Newark, NJ 07114.

Transportation+

Question:  After I arrive at the Newark Airport Long Term parking lot, how do I get to the Newark Liberty Airport?

Answer:  After arriving at our facility, one of our shuttles will take you and your luggage to your Newark Liberty Airport departure gate. We are a short 2-3 minute shuttle ride to the terminals and our shuttles run every 5 minutes or less.


Question:  Do your shuttles have car seats available for infants?

Answer:  We don’t have them available, but you are welcome to use your own car seat in our van.


Question:  How do I return to the Newark Airport Long Term Parking lot after I get back from my trip?

Answer:  When you arrive back at Newark Liberty Airport and after you’ve claimed your luggage, call the number on the claim check that you received when you arrived at our parking facility.  Give our dispatcher your claim check number and the TERMINAL where you are and they will tell you where to stand to meet the shuttle vans that will bring you back to the Newark Airport Long Term Parking lot.

Reservation Information+

Question: Why does self-park cost more per day than valet?

Answer: We have limited space in our lot for self parking cars. We can self park 1/2 as many cars as we valet park. For this reason, we charge a higher price for these spaces but offer the same great service.


Question:  How far in advance, prior to my trip, should I make a Newark Airport parking reservation?

Answer:  Booking with us as soon as possible is typically the best way to make sure that our services are available.  We will park you with or without a reservation if parking spaces are available, but if you have a reservation your spot will be guaranteed, so always try to reserve.


Question:  Should I prepay when making a reservation?

Answer:  Our current services don’t require you to pay in advance.


Question:  Is your parking service affiliated with Newark Liberty Airport?

Answer:  No.  Newark Liberty Airport may offer “Economy Parking,” but they don’t offer “Long Term Parking.”  The parking is similar, but our services are a little different.


Question:  How much earlier should I arrive at the Newark Long Term Airport parking lot in order to be on time for my flight?

Answer:  You should arrive at our facility about 5 minutes before you would like to arrive at the airport.

Security+

Question:  Is your Newark Airport parking service responsible if valuables go missing from my car while it’s parked at your facility?

Answer:  We provide all of the necessary security that you would expect from a high-level airport parking solution: video cameras, fencing, lighting, security, etc., but we cannot be responsible for belongings left in your car.  If you want to guarantee the security of your items, please do not leave them in your car.  This is true in ANY parking situation.


Question:  What if when I return, I find damage on my vehicle that occurred while it was parked at your facility?  Whose insurance will cover the damage?

Answer:  Your insurance company.  It would be the same situation if you parked your car in any other parking lot.  For example:  Your friend borrows your car to go shopping and they park it in a shopping center lot.  While they are shopping, something happens to your car and it is damaged.  Those damages would be covered by the vehicle owner’s insurance policy.

Frequent Parker Program+

Question: How do I sign up for the Frequent Parker Program?

Answer: The Frequent Parker Program is only available to LTP Club members. Join here.


Question: How many Frequent Parker Points do I get each time I visit?

Answer: For each day you park with us, you’ll earn one (1) point.


Question: Can I redeem my points for something other than free parking?

Answer: Yes. You can redeem your points for one of our car washing services.


Question: Can I transfer my Frequent Parker Points to someone else?

Answer: No. Frequent Parker Points are not transferable.


Question: How can I keep track of my Frequent Parker Points?

Answer: You can log into your online account to view your current number of points. We’ll also print your current number of points at the bottom of your receipt.